Rent, Service Charge Billing and Recovery Officer
In April 2017 the London Borough of Sutton and the Royal Borough of Kingston launched an exciting new Shared Finance Service. Our ambition is to ‘Add Value, Inspire Success’ and we currently have a number of exciting opportunities for capable and positive individuals who are ready to join us in realising this ambition.
About the role
This is a busy and exciting role working in a team responsible for the maintenance of approximately 4,750 rent accounts and approximately 1,450 leaseholders’ accounts. There are also a number of other ancillary accounts for garages, private sector leased properties, tenant/landlord loans that the team will be responsible for.
You will liaise directly with tenants, leaseholders and key stakeholders (e.g. colleagues in Housing Services) and undertake appropriate action to keep rent accounts and leasehold service charge accounts up to date.
Excellent Customer Service skills are a must and your highly developed communication and organisational skills will enable you to negotiate repayment arrangements and effectively monitor compliance. Where appropriate you will also be expected to prepare detailed cases and evidence for any disputes and represent the council as a witness in arrears recovery cases.
Ideally we're looking for someone with experience of working in a team within a leasehold services environment with an understanding of leasehold management, specialist knowledge of leasehold income recovery is desirable. However we are committed to growing our own talent for those that can demonstrate excellent customer service skills with relevant experience, potential and an eagerness to learn, and an interest to pursue a career in finance in local government.
We can offer you a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition strongly encouraged here in Sutton and Kingston, and you’ll get a great feel for that working in our friendly and collaborative environment.
In addition, we offer a modern and flexible working environment for our staff allowing you to work flexibly from our Sutton and Kingston Offices, whilst on the move, and at home following the introduction of Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working.
We also offer a huge variety of staff benefits including:
- 27 days annual leave plus bank holidays
- Local and national discounts for shopping, eating out and leisure activities
- Interest-free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Subsidised gym membership
Please apply online by uploading your CV and a supporting statement outlining why you would be a great fit for this role, and what skills, experience and knowledge you can bring. Please ensure you refer to Job Profile when completing your supporting statement.
You can also learn more about our shared finance service by visiting our recruitment website - www.suttonandkingstonfinancejobs.com
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and therefore, the successful applicants will need to undertake a criminal records check via the Disclosure and Barring Service.
Closing date for applications - Sunday 14th April 2019
Interview date - To be confirmed