Senior Finance Officers - Housing Benefit Recovery / Legal Debt Recovery

Sutton Civic Offices and Kingston Guildhall Offices
Grade 7 - £27,801 - £34,338 per annum
29 Jan 2018
19 Feb 2018
Contract Type
Full Time

Grade 7 - £27,801 - £34,338 per annum (£36,372 unconsolidated maximum, achievable through performance-related progression)
Full-time, 36 hours per week
Permanent contracts, 2 posts available
Location - Sutton Civic Offices and Kingston Guildhall Offices

About us

In April 2017 the London Borough of Sutton and the Royal Borough of Kingston launched an exciting new Shared Finance Service. Our ambition is to ‘Add Value, Inspire Success’ and we currently have a number of exciting opportunities for capable and positive individuals who are ready to join us in realising this ambition.

About the roles

Our Accounts Receivable is a dedicated team with a large appetite for continual collection improvement. We currently have two openings in the team for experienced and enthusiastic Senior Finance Officers to join us to lead on Housing Benefit Recovery and Legal Debt Recovery (separate posts).

For the Housing Benefit Recovery role, you will lead on the successful recovery of overpaid Housing Benefits via a number of sources, reviewing all methods of recovery. Candidates will have substantial Housing Benefit Overpayment experience.

You will initiate legal proceedings and work effectively with our Legal Services team. The post is key to the effective management of Housing Benefit overpayment debt.

For the Legal Debt Recovery role, you will lead on the successful litigation pre-court and court protocol of all Corporate debt. Candidates must have a substantial legal background and legal qualification.

Reporting to the Accounts Receivable Manager, you will be responsible for handling your own pre-and post-litigated caseload from start to finish on court proceedings in relation to debt recovery. To take primary responsibility for defended, complex and contentious litigation cases, managing these through the litigation process in accordance with the policy & procedures in place.

The focus within this role is to collect outstanding debtor accounts, including Social Care debt, to encourage debtors to settle or enter payment plans. You will also be required to communicate with necessary parties with a view of settling the debt and be confident in dealing with complex issues that may arise.

About you

For the Housing Benefit Recovery role you will need to be able to work effectively with internal services and external customers and organisations to ensure the prompt and efficient billing, collection and recovery of Housing Benefit overpayments in line with legislation.

As well as having a very good grasp of Benefit legislation, you will need to be capable of working with customers to ensure that they meet their financial responsibilities but at the same time are supported in dealing with their wider financial circumstances. The role includes carrying out home visits to residents where special attention is required. You will also be required to monitor caseloads, produce reports and provide performance updates to the Accounts Receivable Manager.

To be considered for the Legal Debt Recovery role you must be educated to Degree Level in Law or Paralegal Practising Certificate and have at least 2 years proven debt recovery legal support experience.

You will be required to monitor caseloads, support officers with complex decisions, produce reports and provide performance updates to the Accounts Receivable Manager.

Our offer

We can offer you a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged here in Sutton and Kingston, and you’ll get a great feel for that working in our friendly and collaborative environment.

In addition we offer a modern and flexible working environment for our staff allowing you to work flexibly from our Sutton and Kingston Offices, whilst on the move, and at home following the introduction of Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working.

We also offer a huge variety of staff benefits including:

  • 27 days annual leave plus bank holidays
  • Flexi-time
  • Local and national discounts for shopping, eating out and leisure activities
  • Interest free season ticket loans
  • Local Government Pension Scheme
  • Bicycle loan facilities and cycle to work scheme
  • Childcare vouchers
  • Subsidised gym membership


You can find out more about our Shared Finance Service, our team and structure, and working for us on our

website -

Please apply online by uploading your CV and a supporting statement outlining why you would be a great fit for this role, and what skills, experience and knowledge you can bring. Please ensure you refer to the job profile when completing your supporting statement.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and therefore, the successful applicants will need to undertake a criminal records check via the Disclosure and Barring Service.

Closing date for applications - Monday 19th February 2018

Open evening - Week commencing 5th / 12th February 2018 - exact details to be confirmed, please register your interest to attend via our website -

Interview date(s) - To be confirmed

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