Rent Arrears Recovery Officers / Rent, Service Charge Billing and Recovery Officers

Kingston Guildhall Offices
Grade 6 - £24,510 - £27,801 per annum
29 Jan 2018
19 Feb 2018
Contract Type
Full Time

Grade 6 - £24,510 - £27,801 per annum (£29,517 unconsolidated maximum, achievable through performance-related progression)
Full-time, 36 hours per week
Permanent contracts, multiple roles available
Location - Kingston Guildhall Offices

About us

In April 2017 the London Borough of Sutton and the Royal Borough of Kingston launched an exciting new Shared Finance Service. Our ambition is to ‘Add Value, Inspire Success’ and we currently have a number of exciting opportunities for capable and positive individuals who are ready to join us in realising this ambition.

About the roles

Our Rent Arrears Recovery Officer roles are very busy, varied and exciting roles which would suit experienced Rents/Revenue collection practitioners with a track record of rent recovery and income enforcement activity through the courts, bailiff action and other forms of debt recovery.

In this role you will be responsible for maximisation of income collection and arrears reduction on a patch of up to 1000 residential council properties and will assist tenants in financial difficulty, signposting them to support services to help them sustain their tenancy. Where preventative action fails, you will be required to take appropriate recovery action using legal processes up to and including eviction stage.

These roles require regular monitoring of rent accounts to detect and prevent arrears in accordance with the pre-action protocol and the council’s arrears recovery procedure.

Our Rent, Service Charge Billing and Recovery Officer roles are also very busy and exciting roles working in a team responsible for the maintenance of approximately 4,750 rent accounts and approximately 1,450 leaseholders’ accounts. There are also a number of other ancillary accounts for garages, private sector leased properties, tenant/landlord loans that the team will be responsible for.

In this role you will liaise directly with tenants, leaseholders and key stakeholders (e.g. colleagues in Housing Services) and undertake appropriate action to keep rent accounts and leasehold service charge accounts up to date in accordance with procedure, ensuring all accounts are regularly monitored and appropriate housekeeping and administrative actions are taken in a timely manner, including the timely issue of statements, notices of variation etc.

About you

For our Rent Arrears Recovery Officer roles we’re looking for people with previous experience in the social housing sector who can demonstrate experience within a similar role. We need skilled and effective communicators and confident negotiators who are able to liaise with a variety of external and internal stakeholders in order to deliver challenging rent collection targets.

For our Rent, Service Charge Billing and Recovery Officers roles, excellent customer service skills are a must and your highly developed communication and organisational skills will enable you to negotiate repayment arrangements and effectively monitor compliance. Where appropriate you will also be expected to prepare detailed cases and evidence for any disputes and represent the council as a witness in arrears recovery cases. In addition to experience of working in a team within a leasehold services environment you should have an understanding of leasehold management. Specialist knowledge of leasehold income recovery is desirable.

Our offer

We can offer you a supportive and modern working environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged here in Sutton and Kingston, and you’ll get a great feel for that working in our friendly and collaborative environment.

We also offer a huge variety of staff benefits including:

  • 27 days annual leave plus bank holidays
  • Flexi-time
  • Local and national discounts for shopping, eating out and leisure activities
  • Interest free season ticket loans
  • Local Government Pension Scheme
  • Bicycle loan facilities and cycle to work scheme
  • Childcare vouchers
  • Subsidised gym membership


You can find out more about our Shared Finance Service, our team and structure, and working for us on our

website -

Please apply online by uploading your CV and a supporting statement outlining why you would be a great fit for this role, and what skills, experience and knowledge you can bring. Please ensure you refer to the job profile when completing your supporting statement.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and therefore, the successful applicants will need to undertake a criminal records check via the Disclosure and Barring Service.

Closing date for applications - Monday 19th February 2018

Open evening - Week commencing 5th / 12th February 2018 - exact details to be confirmed, please register your interest to attend via our website -

Interview date(s) - To be confirmed

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