EL 1 - Assistant Director - Analytics and Reporting
The position will be located in Penrith in the western suburbs of Sydney in the NDIS Quality and Safeguards Commission’s New South Wales Regional Office. The Commission is the dedicated national regulator of service providers in the NDIS market in Australia, and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013.
The Commission is a disability friendly organisation that offers interesting and challenging roles and careers to all people including people with disability from executive positions down. People with disability are actively encouraged to apply for positions in the Commission.
Keys functions of the Commission include registration and regulation of NDIS providers, including Practice Standards and a Code of Conduct; compliance monitoring, investigation and enforcement action; responding to complaints and reportable incidents including abuse and neglect of a person with disability; national policy setting for the screening of workers; national oversight and policy in relation to behaviour support and monitoring restrictive practices within the NDIS; and information sharing arrangements.
The Commission commenced operations in New South Wales and South Australia on 1 July 2018 when those jurisdictions completed the transition to full scheme. The Commission will expand its operations to other jurisdictions, and is due to complete the transition to full scheme by 1 July 2020.
The Analysis and Reporting team is a National Office role, reporting to the Deputy Registrar. The team is responsible for providing leadership and insights in data analysis and reporting to support decision-making, assurance and risk management as it affects participants, service providers and policy makers.
Reporting to the Director and as a member of a team, the Assistant Director – Analytics and Reporting is responsible for providing effective, contemporary and rigorous analysis and reporting across the Commission’s activities and responsibilities.
- provide significant input into the design and maintenance of analytic methodologies and reporting functions for effective analysis of Commission information
- strategic collection, data extraction, collation and analysis of Commission, NDIS and other related market and regulatory information and data
- co-ordinate and produce high quality intelligence assessments on all Commission functions to support the Director Analytics and Reporting in identifying and responding to systemic issues and emerging trends
- develop productive working relationships with staff across the Commission and with key external stakeholders to meet their data analysis and reporting needs
- actively contribute to the strategic direction of the Analytics and Reporting function, providing insights and tracking of key performance indicators, including detailed reporting
- engage effectively with other related regulatory bodies, the NDIA and IT providers (as required), to ensure appropriate information sharing arrangements are maintained, intelligence shared and supported and delivery of appropriate responses and required products to agreed requirements
- undertake detailed data analysis and investigations on specific issues
- provide support and guidance to others and contribute to a learning culture where expertise can be appropriately shared
- behave in accordance with the values promoted by the Commission.
Our ideal candidate will have a positive contemporary attitude to people with disability. You will have demonstrated experience in a similar role:
- ability to develop productive working relationships with a wide range of stakeholders
- strong analytical and problem solving skills
- relevant business intelligence and analytical experience in a related industry domain, for example the disability, health, human services or welfare sectors
- ability to elicit requirements and deliver reporting and analytics solutions using recognised data warehousing, data management, analysis, business intelligence and reporting tools. Strong IT liaison and communication experience
- use sound written and verbal communications skills to describe, inform and advise on analytics and reporting information to a non-technical audience
- highly developed organisational skills and the capacity to manage competing demands and to meet deadlines
- the ability and the confidence to make sound judgements and decisions based on thorough research, problem solving and innovation to support the achievement of the Commission’s objectives
- relevant tertiary qualifications and industry/application certifications.