Collections Manager – Non Social Rent

Location
Central London
Salary
Up to £53,000 plus excellent benefits
Posted
22 Feb 2018
Closes
28 Feb 2018
Ref
ALMK4534
Contract Type
Permanent
Hours
Full Time

Allen Lane is representing a London-based housing association in their search for a Collections Manager in their Non-Social Rent department.  Our client operates 65,000 homes and having recently gone through a merger, is looking for the successful candidate to modernise their processes after an exciting period of change and make them best-in-class.

  • Reporting into the Head of Collections, this role will have an overall responsibility for collecting all the non-social rents, service charges and other fees
  • You will work with colleagues to implement collection strategies devised by the Collections Analytics team, to feedback on the deliverability of strategies and to ensure that collection teams work within agreed policies and procedures

Role responsibilities:

  • Responsible for teams of Collections Officers collecting all non-social and supported housing rent, service charges and other charges. This includes:Leaseholder debt, Intermediate and Market Rent Properties and Former Tenant Arrears
  • Drive continuous improvement and own the successful implementation of key strategic and tactical projects relevant to income collection

Required experience:

  • Minimum 3 years’ experience of leading, managing and motivating Collections teams in a large, complex organisation
  • Working knowledge of modern Collection IT systems and experience in influencing how these can be made more effective or efficient
  • Be an ambitious and innovative candidate with proven exposure to influencing and negotiating with senior stakeholders
  • Charted Institute of Credit Management (CICM) qualification, or evidence of working towards it is desirable, but not essential

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